ITSM Process Manager

London, England, United Kingdom · IT · Permanent


Job Summary

We are looking for a candidate with experience across multiple ITSM related processes, particularly with focus on Configuration Management and how it relates to and supports other service management activities & processes.

Working as part of the IT Service Management team, the ITSM Process Manager will be responsible for the design, implementation and improvement of ITSM processes across the global organization.

Will work directly with the ITSM Programme team and key stakeholders to ensure successful rollout and governance for all in-scope processes.

The ITSM Process Manager will work with the Head of IT Service Management to define the ITSM Process Management strategy.

Key Deliverables

Key Stakeholders

Reports to

Head of IT Service Management


Knowledge and Experience



Competencies, Skills and Attributes




Please note that Square Enix does not accept speculative candidate submissions from recruitment agencies.

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